All products are shipped USPS First Class, or Priority Mail within 1-2 business days of payment receipt. Please allow 5-7 total business days to receive your order. Tracking numbers are available and will be emailed to you upon processing your order. Please contact us with any special requests, or for expedited shipping.
All products are shipped USPS First Class International. This is the most economical international shipping method. However, we are unable to guarantee your delivery dates due to the diversity of customs hold timeframes. A tracking number will be provided and emailed to you once we process your order. However, tracking is unavailable outside of the United States. Although we can not guarantee a delivery date, most First Class International packages arrive at their destination within 2–4 weeks. Please allow a full 4 weeks for your product to arrive, before contacting us. We are not responsible for International packages once in the custody of the shipper and after they leave the United States.
Your absolute satisfaction with your AJ's Elixirs purchase is important to us, and we stand behind our products. If you are unsatisfied with your order for any reason, please get in touch with us via our web contact form, or email.
We encourage you to contact us prior to ordering, with any questions you may have. We have yet to have an order arrive that is damaged, broken, or incorrect. However, we're sure this could happen. Should this happen to you, please contact us within three (3) days of receipt, so we can correct the situation. These are health and beauty, skin and hair care products. Due to the personal nature of the products and their use, we are unable to process returns/refunds on opened, used products.
Responsible Use Statement
As experts in natural formulations, you won't find ingredients with scientific names you don't understand in AJ's Elixirs products. Our products contain NO Petrochemicals, Phthalates, Propylene Glycol, Mineral Oils, Silicones, Sulfates, or Synthetic Dyes. We are FREE from synthetic chemicals including Paraffin, Parabens, artificial colors, fragrances, and animal ingredients. However, our products contain beeswax (a bee by-product), tree, and nut oils which may cause an adverse reaction in those with tree, nut, or bee by-product allergens. Please review the ingredients thoroughly, and consult your physician should you have any questions prior to use.
If you have any special needs or requests, feel free to contact us utilizing our web "Contact Us" page. We may be able to customize a line tailored to your needs.